Terms of Service

Welcome to Raatri.

These Terms of Service govern your access to and use of raatri.co.in, including the purchase of products offered through our website.

By accessing our website or placing an order, you agree to these terms. If you do not agree with them, please discontinue use of the website.

1. About Raatri

Raatri is a women's nightwear and clothing brand offering products through its online store.

Website: raatri.co.in
Business Name: [Your Registered Business Name]
Registered Address: [Your Registered Business Address]
Customer Support Email: [Your Customer Support Email]

For the purposes of these terms, "Raatri", "we", "our", and "us" refer to the business operating the website. "You" and "your" refer to any visitor or customer using the website.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or business, you confirm that you are authorised to do so.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, and prices.

However, slight variations may occur due to screen settings, lighting, photography, fabric characteristics, or manufacturing differences.

Product images are intended to represent the products offered. Please review the product description, size chart, fabric details, and other information before placing an order.

If a product is incorrectly described or does not conform to applicable legal requirements, your rights under applicable law remain unaffected.

4. Pricing and Payments

All prices will be displayed on the website in Indian Rupees (INR), unless otherwise stated.

Prices, offers, and product availability may change from time to time.

The price applicable to your order will ordinarily be the price displayed at checkout when you place the order, subject to applicable law and the correction of genuine pricing errors through a lawful process.

Payments may be processed through third-party payment gateways and service providers.

We do not intend to store complete payment card details or banking credentials on our own systems.

Where cash on delivery is available, the applicable terms and any additional charges will be displayed during checkout.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation may be sent after you submit your order. Order acceptance and dispatch may be subject to verification, product availability, and payment confirmation, as applicable.

We reserve the right to investigate suspected fraudulent transactions, duplicate orders, or other genuine fulfilment issues.

If we cannot fulfil a paid order, we will inform you and arrange an appropriate refund or other resolution in accordance with applicable law.

We will not use this clause to avoid legitimate customer obligations or statutory rights.

6. Shipping and Delivery

Orders will be processed and delivered in accordance with our Shipping Policy.

Delivery timelines are estimates and may vary depending on location, logistics availability, weather conditions, public holidays, or other operational factors.

Customers are responsible for providing accurate delivery information.

Any applicable shipping fees or COD charges will be disclosed before the order is completed.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Refund and Return Policy.

Please review that policy before placing an order.

Nothing in these Terms of Service excludes or restricts rights or remedies that cannot legally be excluded or restricted under applicable law.

8. Promotions and Discounts

Raatri may offer promotional codes, discounts, or special offers from time to time.

Promotional offers may be subject to specific conditions, validity periods, product eligibility, and usage limits disclosed with the relevant offer.

Promotions cannot be combined unless expressly permitted by the applicable offer terms.

We will not apply undisclosed charges or materially alter the conditions of an offer after purchase in a manner prohibited by law.

9. Website Use

You agree to use the website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to website systems or customer information.
Introduce malicious code, viruses, or harmful software.
Interfere with website operations or security.
Submit false or misleading information.
Use our content, branding, or website materials in a manner that infringes applicable rights.

We may take reasonable steps to protect our website and customers against misuse.

10. Intellectual Property

Unless otherwise stated, the content on raatri.co.in, including brand elements, logos, product descriptions, photographs, graphics, designs, and website copy, is owned by or licensed to the relevant rights holder.

You may not reproduce, distribute, modify, republish, or commercially exploit this material without appropriate permission, except where permitted by law.

The Raatri name and brand elements may not be used in a way that falsely suggests an association with our business.

11. Third-Party Services

Our website may rely on third-party services for hosting, payments, analytics, communication, and shipping.

Your use of those services may also be subject to the relevant third party's terms and policies.

We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the website, you acknowledge that you have been given an opportunity to review that policy.

Where consent is legally required for particular processing activities, this clause does not replace that consent.

13. Limitation of Liability

To the extent permitted by applicable law, Raatri will not be liable for losses arising solely from circumstances beyond our reasonable control, including certain third-party service disruptions or unforeseen logistical delays.

Nothing in these terms excludes liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

14. Indemnity

You agree not to misuse the website or infringe the rights of Raatri or others.

To the extent permitted by applicable law, you may be responsible for losses directly arising from your unlawful misuse of the website or your infringement of third-party rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or obligations that cannot legally be transferred to you.