At Raatri, we want you to have a satisfactory shopping experience. If there is an issue with your order, we encourage you to contact us so that we can review your concern and help find an appropriate resolution.
This policy explains the conditions for returns, replacements, and refunds for purchases made through raatri.co.in.
1. Return Request Period
Customers may request a return within 7 days of receiving their order, subject to the eligibility conditions below.
Requests submitted after this period may not be accepted unless required by applicable law or otherwise approved by Raatri.
2. Eligibility for Returns
To be eligible for a return for reasons other than a product defect or fulfilment error, an item must generally:
-
Be unused and unworn.
-
Be unwashed and unaltered.
-
Be in its original condition.
-
Have its original tags, packaging, and accessories, where applicable.
-
Be accompanied by valid order details or proof of purchase.
All returns are subject to inspection.
3. Hygiene and Intimate Apparel
Because Raatri sells women's nightwear and clothing, hygiene is an important consideration.
Items that have been worn, washed, damaged after delivery, altered, or returned in an unhygienic condition may not qualify for a change-of-mind return.
Where a product is sealed for hygiene reasons, the seal must remain intact for a return based on a change of mind, where applicable.
These conditions do not remove any remedies available under applicable law for defective, damaged, incorrect, or materially misdescribed products.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us within 7 days of delivery, where reasonably possible.
Please provide:
-
Your order number.
-
A description of the issue.
-
Clear photographs or video showing the problem, where available.
Our team will review the request and may arrange a replacement, return, refund, or another appropriate remedy depending on the circumstances.
We will not use the absence of photographs or video alone to deny a remedy where the customer is otherwise entitled to one under applicable law.
5. How to Request a Return
To initiate a return:
-
Email our customer support team at [Your Customer Support Email].
-
Include your order number and the reason for your request.
-
Provide supporting photographs or other details where relevant.
-
Wait for instructions from our team before sending the product back.
-
Pack the eligible item securely and follow the return instructions provided.
Unauthorised returns may take longer to process because we may need to verify the order and identify the returned product.
6. Return Shipping Charges
For eligible change-of-mind returns, return shipping charges, if any, will be communicated to the customer before the return is arranged.
Where a return is necessary because we supplied an incorrect product or an item is defective or damaged, Raatri will arrange or bear reasonable return shipping costs as appropriate and as required by applicable law.
Any applicable charges will be communicated transparently. We will not impose charges that are prohibited by law.
7. Refund Processing
Once an approved return is received and inspected, we will inform you of the outcome.
For an approved refund, we aim to initiate the refund within 5–7 business days after approval.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
Refunds will generally be made to the original payment method where possible.
If the original payment method cannot receive the refund, we will coordinate an appropriate alternative with the customer.
8. Shipping Charges and Partial Refunds
Original shipping charges, COD charges, or other order-related fees will be handled according to the circumstances of the return and applicable law.
For a partial return, any refund will generally relate to the eligible returned item or items and applicable adjustments, where permitted.
Where the law requires a full refund, including applicable delivery charges, we will comply with those requirements.
9. Exchanges and Replacements
Exchanges or replacements may be offered for eligible products, depending on stock availability and the reason for the request.
If a preferred size, colour, or style is unavailable, our customer support team will explain the available options.
Where a replacement is not possible for an eligible defective or incorrectly supplied product, we will consider an appropriate alternative remedy, including a refund where applicable.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it through our standard cancellation process.
If a cancellation is accepted for a prepaid order, the applicable refund will be processed in accordance with this policy and applicable law.
Nothing in this section limits any cancellation or refund rights that may be available to you under applicable law.
11. Promotional and Discounted Products
Products purchased during sales or promotional offers remain subject to the applicable return and refund conditions.
A discounted price alone does not remove any remedy available for a defective, damaged, incorrect, or materially misdescribed product.
12. Refunds for Cash-on-Delivery Orders
For eligible refunds relating to COD orders, our team will contact you to arrange a suitable refund method and verify the necessary details.
Customers should provide only the information reasonably necessary to process the refund through a secure channel.
13. Contact Us
For return, replacement, cancellation, or refund enquiries, contact:
Brand: Raatri
Website: raatri.co.in
Email: support@raatri.co.in
Business Name: Raatri