At Raatri, we aim to deliver your favourite nightwear to your doorstep in a smooth and convenient manner.
This Shipping Policy explains how orders placed on raatri.co.in are processed, shipped, and delivered.
1. Shipping Locations
Raatri aims to serve customers across India.
Delivery availability depends on the serviceability of your PIN code by our shipping partners.
If your location is not serviceable, we may be unable to accept or fulfil your order for that address.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation, where applicable.
Business days exclude Sundays and public holidays unless otherwise stated.
Order processing includes order verification, packing, and preparation for dispatch.
Orders placed during major sales, festive periods, or other high-demand periods may require additional processing time.
3. Estimated Delivery Time
After dispatch, delivery generally takes approximately 5–7 business days, depending on your delivery location and the shipping partner.
Delivery estimates are indicative and are not guaranteed.
Remote locations, weather conditions, operational disruptions, public holidays, or other circumstances beyond our control may cause delays.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the conditions communicated on the website or in the relevant promotion.
If a cash-on-delivery service is offered, any applicable COD charges will be displayed before the order is confirmed.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation through the contact details provided at checkout.
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication channel.
Tracking updates depend on information supplied by the shipping partner.
6. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses, PIN codes, and contact details.
If you notice an error, contact our customer support team as soon as possible.
We will try to accommodate address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the shipping partner.
Additional charges or delivery delays may arise if an address correction or re-delivery is required.
7. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.
We will coordinate with the relevant shipping partner to investigate the delay.
If a shipment is lost, returned to the sender, or otherwise undeliverable, we will review the circumstances and communicate the available resolution.
8. Incorrect, Missing, or Damaged Items
Please inspect your order after delivery.
If you receive an incorrect item, discover missing products, or receive a damaged package or product, contact us promptly with:
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Your order number.
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A description of the issue.
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Clear photographs or an unboxing video, where available.
We will review your request and arrange an appropriate resolution in accordance with our Refund and Return Policy and applicable law.
9. Delivery Confirmation
A shipment marked as delivered by the shipping partner may be investigated if you have not received it.
Please contact us promptly so that we can verify the delivery status and assist you.
10. Contact Us
For shipping and delivery enquiries, contact:
Brand: Raatri
Website: raatri.co.in
Email: support@raatri.co.in
Business Name: Raatri