Privacy Policy

At Raatri, accessible at raatri.co.in, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

Full name
Billing and shipping address
Email address
Mobile number
Order details and purchase history

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not intend to store complete payment card details or banking credentials on our own systems. Payment information is handled according to the applicable privacy and security practices of the payment provider.

Technical Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Referring website or source
Cookies and similar tracking technologies

The information collected depends on the features and services enabled on our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Send order confirmations and shipping updates.
Respond to customer enquiries and support requests.
Process eligible returns, replacements, and refunds.
Improve our products, website, and shopping experience.
Detect, investigate, and prevent fraudulent transactions.
Maintain business, accounting, and transaction records.
Send promotional communications where permitted by applicable law and, where required, with your consent.
Comply with applicable legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify or other website hosting and e-commerce service providers.
Payment gateways and payment processing partners.
Shipping companies and logistics providers.
Customer support and communication service providers.
Analytics and advertising platforms, where enabled.
Professional advisers, government authorities, or law enforcement agencies when required by law.

These parties may process information as necessary to provide their services or fulfil applicable legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.

These technologies may help us:

Remember items added to your cart.
Maintain your shopping session.
Understand website traffic and performance.
Measure advertising effectiveness.
Provide relevant marketing where permitted.

You can manage cookies through your browser settings and any consent tools available on our website. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance.

Where information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also withdraw consent where processing is based on consent, subject to legal requirements and the consequences of withdrawal.

To submit a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Raatri is not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their respective privacy policies before sharing information.

9. Children's Privacy

Our website is intended for adults purchasing women's clothing and nightwear.

We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorisation is required. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations.

Any updated version will be published on this page with a revised date.